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customers Items not pickedup

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customers Items not pickedup

Postby jhenryw49 » June 25th, 2015, 9:19 am

I did case of wine bottles for client, they have been paid for and I mailed off 4 for a auction, now I still have 8 left and it is over 6months. I sent email to him and he said he get back, never did. can I dispose of these bottles what is my responsibility.

Jack
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Re: customers Items not pickedup

Postby StrikingStone » June 25th, 2015, 1:03 pm

I wouldn't know legally, but I would pick one of these:

Have them delivered and eat the cost (probably less than storage if you don't have the space)

Send the customer at least three notices (a few weeks apart each) notifying them that the product will be disposed of if not picked up by a future date specified by you-for example, pick September 30th, call them now then send a notice at the beginning of July, one at the beginning of August and a final in early September. This way you have a paper trail. (Keep them for an additional month just in case, then keep a few for marketing samples (if appropriate) then throw them out.)

If you have the space, keep them until you feel you don't, then see above.

Good luck!
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Re: customers Items not pickedup

Postby Terry W » June 25th, 2015, 3:16 pm

I agree with Oakley.

Send a letter, email and call. That covers just about everything.

In my landscape company I had some monthly contracts for some things, when I had late pays I would send a letter telling them I would be charging a late fee plus interest and boy the checks were in the mail. Maybe you could put in your letter that you are going to charge a storage fee and then will be deposing after a set time period?

They don't seem to care about the money lost and if it was for an event then that has most likely come and gone so there may be no reason for them to come out of their way to pick something up????

At least you were paid in full for the work so no lose on your part. :TU:
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Re: customers Items not pickedup

Postby bernie » June 25th, 2015, 6:07 pm

Can you send them COD and if the customer refuses them ... don't they then get returned to you?

This is the reason I get paid upfront on jobs.

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Re: customers Items not pickedup

Postby David Takes » June 25th, 2015, 6:30 pm

You will get charged the return shipping if they are not deliverable.
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Re: customers Items not pickedup

Postby bernie » June 25th, 2015, 6:43 pm

David Takes wrote:You will get charged the return shipping if they are not deliverable.

------------------------

Well COD doesn't sound like a good option either.
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Re: customers Items not pickedup

Postby jhenryw49 » June 27th, 2015, 10:57 am

thanks for the information will do the emails, sent one before, so can't hurt do it again jack
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Re: customers Items not pickedup

Postby bernie » June 27th, 2015, 12:36 pm

jhenryw49 wrote:thanks for the information will do the emails, sent one before, so can't hurt do it again jack


Thinking about your problem ...

I think ... sometimes these fundraisers are handled thru one person. If that person is no longer part of that fundraiser, trying to get in contact thru email
may be a problem. Do you have a physical address?

A phone call to the organization that handled the fundraiser?

Every year I deal with a different person who is the new president of the PTA for a particular school. They just assume that everything was handled by the person
they just replaced.

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Re: customers Items not pickedup

Postby KikiTopaz » July 22nd, 2015, 5:03 pm

Oakley's advice is right. Set a date that they must respond by or forfeit the merchandise. I would personally stash it somewhere for a few extra weeks in case they need to reach another decision maker.
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